You’ve designed a feature your users will love, but it requires data that isn’t available through standard APIs. Or your integration works most of the time but occasionally breaks when there’s an edge case you can’t reproduce. Without access to premium APIs or direct support channels, progress can stall. Silver Tier gives you more tools and guidance to keep building confidently.
For many Builder tier partners, this is where growth slows. It’s not for lack of ambition—it’s the lack of resources to quickly troubleshoot, unblock development, and build the kind of features that win the trust of small and medium businesses.
Silver tier in the recently launched Intuit App Partner Program is where that changes.
Why Builder tier isn’t always enough
Builder is a great starting point, but it comes with natural guardrails:
- Limited API set: Access to Core and CorePlus APIs only—Premium APIs are reserved for paid tiers such as Silver and above.
- Community-based support: Questions are handled in community forums. Silver introduces direct ticket-based support.
Once you begin scaling or managing live customer data, structured support and expanded API access become critical. That’s where Silver helps.
The Silver tier advantage
Upgrading to Silver gives you the resources to troubleshoot faster and build with broader API access.
1. Developer support
With Silver, you gain access to Intuit’s standard developer support, including ticket submission and case tracking.
This means:
- Direct ticketing: File and track issues instead of relying solely on forums.
- Guidance from Intuit experts: Support engineers can clarify API behavior, documentation, and known edge cases.
2. Premium API access
Silver partners can build with Premium APIs that extend functionality beyond Core and CorePlus calls.
- Sales tax API: Automate compliance and deliver accurate tax calculations in real time — a huge value add for SMB customers.
- Projects API: Manage project-level transactions, budgets, and profitability.
These APIs let you deliver richer experiences, automate workflows, and expand your app’s capabilities — helping you serve more customer use cases with confidence.
How developer support pays off
While Silver support isn’t dedicated, having direct ticket access dramatically improves troubleshooting speed and developer productivity. Here’s why Silver’s developer support creates real business value:
- Shorter development cycles: Answers from Intuit subject matter experts mean quicker releases and fewer hotfixes.
- Reduced churn risk: Critical bugs get resolved before they become customer-facing issues.
- Team productivity: Developers spend less time digging through forums and more time building.
In short, it turns your engineering team into a growth engine rather than a fire brigade.
Faster troubleshooting = faster time-to-market
Let’s say you’re building a feature that relies on multiple endpoints. In the Builder tier, answers rely on community response times. In Silver, you can file a support ticket and get a documented response directly from Intuit’s developer support team—helping you stay on schedule.
That can be the difference between hitting your launch date—and missing it.
Best practices for getting the most from Silver
Set up support access for your team — each developer should have permissions to submit and view tickets.
- Request Premium API access early — enable the APIs you’ll need for upcoming releases.
- Document what you learn — capture support feedback to strengthen internal playbooks.
- Use analytics—Silver provides 90-day lookback analytics, monitoring trends and performance to improve stability.
Visualizing the upgrade
| Feature | Builder | Silver |
| CorePlus API credits | 500K cap | 1M CorePlus API credits + Premium APIs |
| Developer support | Not offered | Developer support |
| Co-marketing resources | Not offered | • Partner Resource Center • Partner badge • Partner branding guide • Partner Marketing Academy |
| Usage analytics | 30-day history | 90-day history |
| App Marketplace listing | Not allowed | Standard placement |
| Cost | Free | $300/month + usage fees if over 1M CorePlus API credits |
| Requirements | • Assessment questionnaire and acceptance of terms of service • Company address | • Assessment questionnaire and acceptance of terms of service • Company address • Payment method |
This isn’t just a technical upgrade. It’s an investment in smoother operations, happier developers, and more reliable experiences for your customers.
A Foundation for future growth
Silver lays the groundwork for future growth — giving you the APIs, analytics, and support structure you’ll need as you scale. When you’re ready for dedicated technical consulting and enhanced marketing exposure, Gold tier awaits.
Ready to build with confidence?
Silver tier gives your developers structured support and premium API access—so you can build more confidently, troubleshoot faster, and deliver reliable customer experiences.
Take the next step today. Upgrade to Silver tier and start building with confidence:
- Sign onto the Intuit Developer Portal
- Navigate to Workspaces > Billing and Subscription
- Choose Silver, then enter your payment details